Refund
For Clients
As a general rule, refunds will not be provided unless the Company deems the circumstances fit for a refund. Clients can request a refund by emailing support@barrownz.com with a clear and specific reason for the refund request and details of the terms violated. The decision to grant a refund is at the Company's sole discretion. Refund requests must be made within 15 days of purchase or the period specified by the Sellers. If a Client disputes a transaction with a Seller and seeks a refund, they must create a case using the link provided in the transaction email within 15 days of the transaction date. Failure to do so absolves the Company of any responsibility for resolving the dispute. Clients must not dispute or chargeback the transaction with their credit card issuing bank without informing or obtaining prior consent from the Company.
